Position: Ticketing Assistant
Status: Full-time, 5-day schedule (40 hours a week, weekends required), Hourly, Non-Exempt, On-Site

Pay: $19.50 per hour
Benefits: Yes (Medical/Vision, Dental, Life, 403(b) and 3% Matching after 1 year of service, Paid time off: Vacation, Sick, Holiday)

Reports to: Chris Nishijima, Senior Manager, Guest Experience
Works closely with: Jesus Melendrez, Coordinator, Ticketing Operations 

Open until filled. Applications will be reviewed starting June 18,2025
Apply online: https://bpcp.org/apply-for-ticketing-assistant/

HOW THIS ROLE IMPACTS THE CULTURAL PARTNERSHIP:
The Ticketing Assistant will support the Senior Manager, Guest Experience with the day-to-day operations of the Balboa Park Explorer Pass. Using your customer service and data input skills you will provide an excellent guest experience to all Explorer Passholders and partners in the Balboa Park Cultural District. As part of a small team, you will work closely with the Senior Manager, Guest Experience and Coordinator, Ticketing Operations to achieve project and sales goals. Since the Balboa Park Explorer Pass office is open 7 days a week, the Ticketing Assistant plays an important role as a weekend (Saturday and Sunday) Explorer Ticketing Representative and provides holiday coverage, as needed.

WHAT YOU’LL BE DOING: 

Process and package daily ticket sales for customers.  As part of daily tasks: process, print, package, and mail online, phone, and form orders of the Balboa Park Explorer Annual, Limited, and Parkwide Passes including bulk printing and packaging of wholesale and group orders. Assist with the delivery of Passes and provide information on usage. Follow cash, credit card, and check handling procedures and protocols including reconciliation of daily sales (batches).

Support the Community Engagement Programs. As part of daily tasks: process, print, package, and mail Community Access and Military Appreciation Passes. Provide assistance with the review of Military Appreciation Pass program applications. Occasional follow up communication via phone or email to nonprofit partners and Active Duty military Service members. Understand and describe the program policies to inquiries.

Accurately input data and maintain a clean and consistent database. Be thoughtful and considerate when: spelling names and addresses, responding to customers via email and LiveChat, merging and updating appropriate accounts, and printing and packaging orders.

Provide a welcoming guest experience for all who visit and work in the Balboa Park Cultural District. Assist customers and partners over the phone, email, via LiveChat, and in-person. Provide accurate information about the Explorer Pass including pricing, offerings, and rules and restrictions. Build friendly and professional relationships with partners and stakeholders. Learn about everything the Cultural District has to offer to share with locals and visitors.

Support the Explorer team with project tasks, as needed. After appropriate training, provide assistance including ticket system maintenance and updates, technology maintenance and updates, pulling reports as requested, checking supplies, and following up with vendors via email or over the phone.

In addition to the above responsibilities, the Ticketing Assistant(s) will support additional projects related to overall ticketing operations and sales strategy as assigned.

WHAT MAKES YOU A GREAT FIT FOR THIS ROLE: 

You have demonstrated experience in the following areas: 

  • Providing positive guest experiences and interactions.
  • Attention to detail and care when inputting data and packaging orders.
  • Comfort and experience working independently without direct supervision.
  • Cash, credit card, and check handling and reconciliation. 

You have these critical attributes and skills: 

  • Align with and practice organizational values of inclusion, diversity, equity, and accessibility in your work and in interactions with others.
  • You are tech-savvy and comfortable with learning new technologies.
  • Ability to prioritize and complete tasks and projects in a timely manner.
  • Take initiative, ask questions, and are accountable.

You work effectively in collaborative, team-driven environments: 

  • As an ambassador for the “One Park – One Team” philosophy, a positive attitude is a must.
  • Building friendly, professional relationships and utilizing online communication tools such as Slack, Trello, and/or Notion to effectively communicate with the team.
  • Be a team player – work as part of a small team, in an open office environment, and easily adapt to change.

TO APPLY, PLEASE SUBMIT A PDF WITH THE FOLLOWING ITEM:

  1. Resume

Please be ready to answer 3 short questions: 

  • Share how you demonstrate values of inclusion, diversity, equity, and accessibility in your work and in interactions with others. (2-3 sentences)
  • Briefly describe your customer service experience. If you do not have experience in this area put N/A. (2-3 sentences)
  • Provide an example of your experience working unsupervised. If you do not have experience in this area put N/A. (2-3 sentences)

 

Apply through our website: https://bpcp.org/apply-for-ticketing-assistant/

 

 

This job description is intended as an illustrative guide to the general job responsibilities and is not inclusive of every duty the employee is expected to perform. The Balboa Park Cultural Partnership is an Equal Opportunity Employer.