Part-Time Ticketing Representative

OVERVIEW
Balboa Park Cultural Partnership is hiring a part-time (hourly) Ticketing Representative. The Ticketing Representative’s primary responsibilities include selling and processing orders for the Balboa Park Explorer program.

The position requires accurate data entry and the prompt processing, printing, and mailing of passes. Applicant must be a self-starter with excellent interpersonal skills. A high level of customer service – both written and verbal – must be maintained and provided at all times with guests and Balboa Park organizations. Experience with Tessitura ticketing software a plus, but not required.

RESPONSIBILITIES
The Ticketing Representative will report directly to the Director, Events and Public Programs. Duties include:

  • Process online and phone orders of the Balboa Park Explorer Annual, One-Day, and Multi-Day passes.
  • Process wholesale orders.
  • Data entry using Tessitura software.
  • Answer calls from museums on Explorer hotline.
  • Respond to questions via phone and email.
  • Solve customer service issues in a timely manner.
  • Renewal courtesy calls.
  • Perform other duties as assigned.

QUALIFICATION & REQUIREMENTS

  • Minimum 1 year in a customer service or box office environment, or related experience.
  • Excellent verbal and written communications skills.
  • A self-starter who can work independently.
  • Organizational skills and the ability to handle multiple tasks simultaneously.
  • Must be friendly, outgoing, and have great customer service skills.
  • Computer experience, and proficiency in MS Word, Excel, and PowerPoint.

COMPENSATION
Position type: Part-Time (hourly) position, 24-32 hours per week, including weekends; additional days as needed. Rate: $12 per hour. Balboa Park Cultural Partnership employment includes discounts at select Balboa Park restaurants and shops, and free admission to member museums.

APPLY
Submit resume and a cover letter addressing how you meet the above qualifications – all in .PDF format – via e-mail to jobs@bpcp.org. Please put “BPCP Ticketing: [Insert your first initial and last name]” in the subject line. No phone calls please. Open until filled. Interviews will begin on December 6.

 

 

ORGANIZATIONAL BACKGROUND
The Balboa Park Cultural Partnership (BPCP) is a 501(c)(3) nonprofit organization founded in 2003 to facilitate collaboration among the many arts, science, and cultural institutions located in San Diego’s historic Balboa Park. Balboa Park Explorer, a department of BPCP, is responsible for the One-Day, Multi-Day, and Annual Explorer products in Balboa Park. The Explorer department works directly with the 16 participating museums in addition to the general public. The Annual Explorer is going into its 5th year with continued success and growth. Along with our various passes, Explorer produces Maker Faire San Diego.

 

 

This job description is intended as an illustrative guide to the general job responsibilities and is not inclusive of every duty the employee is expected to perform. The Balboa Park Cultural Partnership is an Equal Opportunity Employer.